WHEN BUSINESS AS USUAL BECOMES UNUSUAL
The situation we're in right now is completely unprecedented. We are working hard to make the right decisions under rapidly changing circumstances, and we hope that we have got this right so far.
We will take decisions on what happens next based on the latest advice from the Indian government and the World Health Organisation.
We will continue to navigate this situation together, and would like to thank all our associated stores nationwide for their dedication and continued support of our stores, our customers and our communities.
As always, we are committed to serving you on www.janyascloset.com. In order to make your shopping experience as worry-free as possible, we would like you to know that:
- We are delivering everywhere except containment zones.
- Processing times may be delayed. Processing times are generally within 3-7 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays.
- There may be delays in deliveries due issues in logistics relating to COVID-19 .
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
- We have additional health and safety measures in place to protect our logistics team. Safety is our priority, so your delivery might take longer.
- Our couriers have adapted their process and are offering safe distance and contactless deliveries, with no need to sign for parcels and the use of safe place locations.
*Please understand that business days do not include weekends or holidays
We’re sorry for any inconvenience and hope that you can bear with us during this difficult time.
Thank you for your continued loyalty and patience under the current circumstances.