FAQs

You may place an order over the phone by wats app message at: +919772152000 You may also order on our website. Follow these steps to place an order with us online:

Add an item to your shopping cart by clicking the "Add to Cart" button on the item's product page.Click on "Cart" at the top right corner of our website to review your cart, add order notes, or select "gift receipt".If your cart looks correct, click on "checkout" and follow the instructions until your order has been confirmed. You'll know your order is complete when you see our Order Confirmation page with your order number.

TERMS AND CONDITIONS

The domain http://www.janyascloset.com including any web-pages thereof is the web-site (“Website”) of JANYA'S CLOSET(hereinafter “Janya's Closet ”, “we”, “us or “our”) having its  registered office at House no. 1/ kha/19, Jawahar Nagar, Jaipur -302004, India.

b. Please also read Terms and Conditions (“Terms”) and other policies as set out on the Website before proceeding to place an order. By placing a purchase order, it shall be deemed that you have read the Terms and Conditions and other policies including this policy and the same are acceptable and binding upon you.

RETURN POLICY

We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments and easy returns* for items shopped on Janyascloset.com .

We stand by our product 100%, no questions asked. If you have a problem we will solve it. Just reach out to our Customer Happiness team. We will review and honor the returns within 10 days from the time you receive the item(s). We will only accept return items in original conditions, unused with all tags within 10days upon receipt.

You are responsible for the shipping cost back to us.

Please note Loyalty reward points and shipping charges are non- refundable

We charge 15% as restocking fees and deduct same from the actual total amount originally invoiced to customer.

We do not offer refunds. We do not offer reverse pick-up. 

Please note that we cannot offer exchanges or refunds on used products. www.janyascloset.com is not responsible for damage after the product has been used.

SHIPPING AND DELIVERY

At Janay’s Closet, we make sure that your orders reach you in time. For this we are associated with trusted shipping channels internationally.
Due to Covid-19 we are shipping all our domestic orders for the time being through our delivery partners DHL, DTDC, BLUEDART, DELHIVERY ensuring contactless and smooth delivery. There may be delays in deliveries due to issues in logistics relating to Covid-19. For more details Click here
For international orders we are currently shipping through DHL and UPS .

PRIVACY & COOKIES POLICY

“JANYA'S CLOSET ” is committed to protecting your privacy when you are using our website http://www.janyascloset.com (the " Site"), interacting with us via social media platforms or purchasing Products from our Site (" Products").

This Privacy Policy explains the following:
  • What information we may collect about you
  • How we use the information we collect about you
  • Whether we will share your details with anyone else
  • How you can instruct us if you prefer to limit the use of that information
  • The procedures that we have in place to safeguard your privacy
  • The use of cookies on the Site and how you can reject those cookies.

LOYALITY

  1. Loyalty points can be earned against the orders placed on www.janyascloset.com
  2. Loyalty points will be added to your account only after the order delivery is accepted by you. Loyalty points will be adjusted in case any orders are returned.
  3. Loyalty points can be redeemed against subsequent online orders placed on www.janyascloset.com. Loyalty points redemption may not be allowed on certain products.
  4. Loyalty points are non-transferable and cannot be redeemed for cash.
  5. The conversion rate for earning loyalty points and redeeming loyalty points is subject to management discretion.
  6. The company reserves the right to amend these T&Cs without prior notice.
  7. Disputes if any are subject to Jaipur jurisdiction only.

CUSTOM DESIGN

If you don't see a style you like among our whole listed collection and 250+ different options available on website, we are happy to create a custom design unique to your personal likes and style preferences