You may place an order over the phone by wats app message at: +919772152000 You may also order on our website. Follow these steps to place an order with us online:

Add an item to your shopping cart by clicking the "Add to Cart" button on the item's product page.Click on "Cart" at the top right corner of our website to review your cart, add order notes, or select "gift receipt".If your cart looks correct, click on "checkout" and follow the instructions until your order has been confirmed. You'll know your order is complete when you see our Order Confirmation page with your order number.

While you are not required to create a JANYA’S CLOSET account in order to make a purchase, it is highly recommended. By creating an account with us, you gain the ability to view your past orders, check the status of current orders and track each shipment. Additionally, you’ll be able to save your account information with us, expediting the process for your next login and order.
Creating an account with us is easy, simply click here

Please check our Shipping Policyfor a detailed breakdown of our shipping costs and details.

YES WE DO, FOR MORE DETAILS PLEASE CHECK OUR SHIPPING AND DELIVERY

• Each of the products sold on janyas-closet.myshopify.com have a different lead-time. Lead time refers to the number of days within which an item will be dispatched from the Warehouse. This does not include the shipping duration taken by the courier to deliver the parcel to you. Please refer to the individual products or detailed information.
• Orders are not shipped on weekends or holidays. You will receive an email with tracking details once your order has been dispatched. Shipping duration depends on location.
• While we use reputable couriers and work around the clock to ensure your order reaches in time, JANYAS CLOSET cannot be held responsible for shipping delays due natural disasters, strikes, bank holidays or situations beyond our control.
• Due to logistics and flight issues (COVID-19), parcels are only allowed by surface mode. Expect 6 to 10 days for the parcel to reach after dispatch from our warehouse. Please refer to Covid-19 update and Shipping and Delivery Policy for detailed information.

The size Guide Feature helps you to choose the garment size suitable for basis your body measurements. It tells you a particular size is suitable ‘to-fit’ what body measurements. It’s the responsibility of customer to take body measurement and tally with our guide and then order. We won’t be held responsible for measurement error.

The sizes of the clothing are recommended for sizes mentioned in the size guide and work well for those measurements. However, the size guide should be used as a guidance tool along with the images of the product to understand how a style would look and fit when worn. Beyond that, it could be someone’s choice to buy a size up or down basis their preference of a more fitted or loose fit. For more details please refer to size guide

We offer an expedited service with a rush fee, depending on when the custom order is needed. But during COVID-19 we can’t guarantee on same until situations are in control. For more details read our covid-19 update.

We can try and commit on early dispatch from our office once details of your preferred design is shared. We suggest you to wats app at +919772152000 and share your preferred design for urgent dispatch before booking.  We will let you know and then accordingly book.

You can simply click here to track the status of your order. You may also check the status of your order by logging into your account.

Please refer to our Return & Exchange policy page for a comprehensive guide regarding returns and exchanges.

When you return a product, our refund is given in the form of a store credit voucher which is 100% redeemable against purchases and is valid for six months from the date of issue. Its customer duty to remember the voucher details. Under no circumstances we would be held responsible for reminding you to use same and details if lost.

The store credit has been converted into an easy-to-use code that can be applied directly at checkout, and the store credit amount will be auto-deducted from your bill.. This code has been emailed to you on your registered email address

You can apply your code at checkout, in the “Gift/Discount code” box under your order total.

Each code has a different expiry date. Please contact our Customer Delight Team for further confirmation.

There is a category on our site as READY TO SHIP or SAMPLE SALE... Only those products can be shipped in next 12 hours once booked. Other designs may take up to 2 to 10 days to ship, depending on the item ordered. Details are on the product description.

Should you want to place a custom design and order for a specific style, please refer to custom designs.

• Yes, for custom measurements please select custom measurement button and add details on note or whats app at +919772152000 with your order details.
• For products under Rs10,000 we charge extra since we do one piece separately which doesn’t fit in standard measurement chart and breaks the production average. We have fix patterns but when we do one piece separately then the pattern is changed and hence increases production time and fabric.
• For items above Rs 10,000, no extra charges charged for custom measurement .Please note you have to select right age option ( tally length required from shoulders with measurement chart and then select age, rest measurements can be customized) . We charge length wise as we use bias fabric for flairs.
• For more assistance please whats app team at +919772152000

We accept all major forms of credit card including Visa, Mastercard, American Express and PayPal. We are a verified kid’s online store, so you can rest assured that your account and transaction information are entirely safe. We do not see or store your credit card information. We offer cod only within INDIA.

JANYA’S CLOSET is located in JAIPUR, INDIA. We have manufacturing office with a small showroom in the premises itself. We do supply to top multidesigner stores in India beside top ecommerce website.

Please note that our stores are temporarily closed due to the pandemic. Below is the list of top kids multidesigner storesIndia and our stockiest.

JAIPUR (open office and showroom)
JANYAS CLOSET, D-44, AARUDHA APARTMENTS
SECTOR-7, NEAR JAWAHAR NAGAR
SHANTI PATH, RAJAPARK-302004, JAIPUR
PH 0141-4030566(availability on appointments)

HYDERABAD
8-2-601/A/1/1
Shop no 104
Sri Laxmi Towers<
Banjara hills
Road No 10
Hyderabad 500034
PH: +91 94 910 777 097

CHENNAI
THE LITTLE FACTORY
NO.2 DHANDAYUTHAPANI NAGAR
2ND STREET, GANDHI MANDAPAM ROAD, KOTTURPURAM
CHENNAI-600085
PH.NO. 7402655655 / 044-49506655

LUDHIANA
CURIOUS VILLAGE
#4GF. PINK FLATS OPPOSITE PLANET FASHION/MANYAWAR
PAKHOWAL ROAD, LUDHIANA
PUNJAB 141002
PH: +91 6280 818 719

MUMBAI
9 Senapati Bapat Marg
Gandhi Nagar Upper Worli
Lower Parel Mumbai Maharashtra 400014
Mb: +919619463540

SALEM
WHIZZO
7, John Kennedy road 
Sharadha college road 
New Fairlands 
Salem -636016
Tamil Nadu

SURAT
Splurge
G-1, Accron,
Next to Rameshwar Mahadev Temple,
Opp. Joggers Park,
Murlidhar Road,
Off Ghoddod road,
Surat-395007.
Ph: 926591722

• You will find the clothing care instructions on the product page under ‘Material and Care’. We do delicate and sophisticated couture clothing. We recommended only dry cleaning. we mention the same below each product details too.
• Why are certain products not eligible for returns and exchanges?
• We don’t offer returns and exchanges in final sale/ sale,promotions, hair accessories and custom designs. We mention eligibility for returns /exchange under each product details.

You may only use one code at a time. If you have two discount codes, only one can apply per order. If you have store credit, you will only be able to use that code. No other code can be entered in addition to the store credit code. 

While logging in, you can just click on ‘Forgot Password’ and provide an email address to which the ‘Reset Password’ email will be sent. Once you receive the email, you can reset your password through that email.

Please write to us at thejanyascloset@gmail.comwith your specific query along with the image of the invoice, we shall clarify / resolve your queries.

In case of a cancellation of an order, the same needs to be communicated to us on wats app at +919772152000 within 6 hours of placement of order with your Order Number and Details. We will Offer you a Credit Note which will be valid for a period of 6 months and you can use it to purchase anything from the Website.

We will send you an automatic email when your order has been shipped. We will also provide you with a tracking number so that you may check the status of your order at your convenience.

Please write us at janyascloset@gmail.com with clearly mentioning your Name, Mobile number and the previous shipping / billing address along with the New shipping / billing address. We shall make the changes within 48 hours.

If the change pertains to a current order, kindly wats app us at +919772152000

All applicable custom fees, taxes and duties are the responsibility of the customer. It is at the sole discretion of custom agents to release your package. Please also note that in some occasions, customs agents may delay the delivery of some packages. We are not responsible for such delays or a refund if your package is not released by the customs due to any reasons.

Consignee should provide a copy of their valid ID, if any shipments require approval from other government authorities according to law of land.

The domain http://www.janyascloset.com including any web-pages thereof is the web-site (“Website”) of JANYA'S CLOSET(hereinafter “Janya's Closet ”, “we”, “us” or “our”) having its  registered office at House no. 1/ kha/19, Jawahar Nagar, Jaipur -302004, India.

b. Please also read Terms and Conditions (“Terms”) and other policies as set out on the Website before proceeding to place an order. By placing a purchase order, it shall be deemed that you have read the Terms and Conditions and other policies including this policy and the same are acceptable and binding upon you.

a. All products and information displayed on Website is Janya's invitation to offer and not an offer. Your order for purchase of any products constitutes your offer which shall be subject to Terms and the terms as listed in this policy and Janya's Closet reserves the right to accept or reject your offer in part or in full.

b. Acceptance of your order for purchase by Janya's Closet will take place upon dispatch of the product(s) ordered. For avoidance of doubt, no act or omission by Janya's Closet prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

c. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Janya's Closet the balance would continue to be an offer to Janya's Closet reserves the right to accept or reject such balance order.

d. We may also require additional verifications or information before accepting any order. If you have provided us with your contact details such as mobile number, phone number or e-mail address, we will call you or send you an e-mail or use any other mode of communication for obtaining additional information from you to accept your order.

e. Janya's Closet may either call you or send an e-mail or through any other mode of communication notify you, as soon as possible, the (i) receipt of your order; or (ii) confirm dispatch of product(s) and acceptance of your order. You can track the package through the ‘Order Tracking’ facility available on the Website.

f. With respect to product(s) sold on the Website, we receive payment from you before your order has been shipped. If, for any reason, we are unable to deliver you the product(s), as per your order, we will inform you about the same and even refund the value of the product(s) not available or incapable of delivery. In case where the product(s) are sold on the Website but payment terms are ‘Cash on Delivery’ then Janya's Closet will only inform you about its inability to accept your offer.

g. Janya's Closet processes one shipping address per order. Therefore, if you would like to order several items and have these items shipped to different people, Janya's Closet will treat each shipping address as separate orders.

h. Any coupon code can only be used once by one user. Coupon code will not be valid on discounted products. Coupon codes cannot be clubbed with existing offers, wallet or discounts.

a. Janya's Closet hereby disclaims any guarantees of exactness as to the finish or appearance of the product/merchandise as ordered by you.

                                                      

b. There is also a possibility that you may need to alter the merchandise to ensure that it properly fits you due to variation in the size of the merchandise that may vary from one style to another.

c. Janya's Closet endeavors to provide you merchandise which is of best quality. However Janya's Closet does not take any guarantee that the merchandise will meet your expectation as many of these merchandises are handmade and there may be variation in each piece.

d. Janya's Closet taken all steps to ensure that the colour, size, shapes, design and other features of the products/merchandise that are displayed on our Website is accurately reproduced so as to resemble the actual product. However the graphical display i.e. visuals of the products/merchandise would be dependent upon the configuration of your computer resource. Janya's Closet does not guarantee that the colour of products/merchandise displayed on the Website in your computer resource accurately represents the actual product/merchandise. There is also a possibility that the quality of any products purchased or obtained by you through the Website may not meet your expectations.

e. Janya's Closet expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product information and/or specifications) on the Website.

f. While we have taken precautions to avoid inaccuracies in content; this Website, all content, information, software, products, audio or video and related graphics are provided as is, without warranty of any kind. Janya's Closet not obligated to provide any physical preview of the object either before or after the sale.

a. Janya's Closet not liable to compensate you if the quality of any products/merchandise purchased by you through the Website did not meet your expectations. At the most, Janya's Closet may allow you to return the product in exchange of another product as per the terms prescribed under Janya's Closet “Return and Exchanges Policy”.

b. You cannot ask from Janya's Closet any special, incidental, indirect or consequential damages or compensation of any kind, for any reason, including but not limited to:

i. any variation in the finish or appearance of the final<

ii. any delay in delivery caused by unforeseen circumstances or Force Majeure events;

iii. any missed opportunities to avail certain discounts;

iv. any issue with courier companies or our delivery partners or their personnel;

v. any gift/discount voucher which got deactivated upon reaching the expiry date;

vi. unavailability of items which you tried to purchase etc.

c. Without prejudice to aforesaid, aggregate liability of Janya'sCloset, its contracted parties, employees, consultants, etc., in connection with this policy shall be limited to the value of the relevant Product(s) purchased by you through the Website.

For example: Your purchases aggregate to INR. 100,000 consisting of several products say Product A (costs INR 25,000), B (costs INR 45,000), C (costs INR10,000) and D (costs INR 20,000).  If Product B is found to be damaged or unsuitable for usage by the customer, Janya's Closet liability shall be limited to INR 45,000 only.

d. Unreasonable and unlawful requests in addition to return or exchange, over and above the entitled refund, will be treated as loss to Janya's Closet and Janya's Closet reserves the right to cancel orders or block accounts of such customers without any prior notice.

a. Janya's Closet will endeavour to provide you with the best prices possible on products and/or merchandise. However Janya's does not guarantee that the price will be the lowest in the territory from where you are placing the purchase order. The prices mentioned on the Website are not subject to comparison with the same or similar product(s)/merchandise(s) available at Janya's Closet stores or through any other online or offline sale.

b. The pricing is subject to Janya's Closet internal pricing policy and the prices shall be determined only at the sole discretion of Janya'sCloset . Thus the prices are subject to change at any time, without any notifications. Further the prices and availability of product(s)/merchandise(s) are liable to change without any prior notice from Janya's Closet.

c. All references to ‘Rupee/INR’ on the Website refer to Indian currency. Prices mentioned on the Website for domestic sale i.e. sale of product(s) within India may be different from the prices of similar products intended for international sale i.e. outside India.

d. Unless otherwise mentioned, the price displayed on the Website for any product(s) in INR represents the full price of the product(s) to be shipped in India.

e. Unless otherwise mentioned, the price displayed on the Website for any product(s) in foreign currency represents only the price of the product(s) to be shipped outside India and excludes charges towards foreign shipping cost, any custom fees, import duties, taxes and levies which would be extra. It may be noted that in case of international sale, Janya's Closet  cannot provide the quantum of any custom fees, import duties, taxes and levies.  Further also take note that the actual amount to be paid by you as an international purchaser will be the equivalent amount in the currency of your credit card/debit card, as per the currency conversions done by your bank/credit card/debit card provider on the date of billing.

a. For domestic deliveries, i.e., delivery of product within India, all taxes and duties are included in the price of the product set out on the Website.

b. For international deliveries, i.e., delivery of product outside India, is undertaken on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties, custom fees and local taxes. As the recipient of the product, you are liable for all import duties, customs fees, local taxes levied by the country. Payment of these taxes or duties is necessary for delivery of product(s). We are unable to advise what amount this would be as duties vary from country to country.

a. The data/product(s) made available through the Website may include inaccuracies or typographical errors including but not limited to the description of the product(s), the availability of product(s) or the pricing of the product(s). These inaccuracies or discrepancies may go unnoticed until after you have placed the order. If we discover a mispricing, we will do one of the following:

b. If the actual price of the product(s) is lower than the price mentioned or listed on the Website, Janya's Closet will charge the lower amount and ship you the product(s). In such cases, Janya's Closet will refund the excess amount charged. In case where the product(s) are sold on the Website but payment terms are ‘Cash on Delivery’ then Janyas Closet will charge you the actual i.e. lower amount.

c. If the actual price of the product(s) is higher than the price mentioned or listed on the Website then unless the product(s) has already been dispatched, Janyas Closet shall at its sole discretion inform you by e-mail/call/letter about the correct price and seek instructions from you as to whether you would like to cancel your order or pay the balance amount. If you elect to cancel the order, Janyas Closet shall, refund the payment made by you. However if you elect to pay the differential amount, Janyas Closet shall process your order;   

d. Janyas Closet shall refuse and cancel orders placed by you due to non-availability of product and inform you about rejection of your order. Janyas Closet will refund you the payment made by you;

e. With respect to reversal/refund of any payment by Janyas Closet under Section 7(b), Section 7(c) and Section 7(d), Janyas Closet will give necessary instructions to the payment gateway within 5 working days. It is pertinent to note that the payment gateways may take upto a month to credit such amount to your account.

Non-acceptance of order by Janya's Closet

i. Janyas Closet may not be able to accept certain purchase orders. Janyas Closet reserves the right, at its sole discretion, to refuse or reject your offer to purchase for any reason including but not limited to:

-inaccuracies or errors in description of product or pricing information; or

-any defect found in the quality of the product; or

-non-receipt of additional information requested by Janyas Closet; or

non-receipt of payment from credit card/debit card/bank due to insufficient funds; etc.

ii. Janyas Closet will contact you if all or any portion of your order is cancelled. If your order is cancelled after receipt of payment from you, the said amount will be refunded.

iii. Janyas Closet shall not be liable to you for any direct or indirect, punitive, incidental, special, consequential or exemplary loss suffered by you due to non-acceptance of your offer to purchase the products or delay in refund of your money or delay in informing you about non-acceptance of your order.

b. Cancellation of order by you:

i. After placing an order, you can cancel the order within 24 hours of placing such order. You are not allowed to cancel the same after 24 hours of placing such order. However, in case Janyas Closet receives any requests for cancellation of any order beyond 24 hours, Janyas Closet reserves the right to accept or reject request for order cancellations for any reason. If you have placed the order as a:

-registered user, you will be allowed to cancel the order by clicking the ‘Cancel’ button displayed under “My Order Tab” on the Website after you login. Please note that ‘Cancel’ button will be de-activated after the lapse of 24 hours;

-guest user, you will have to initiate the cancel procedure by writing an e-mail to janyascloset@gmail.com within 24 hours of placing such order.

ii. As part of usual business practice, if Janyas Closet receives a cancellation notice within 24 hours of placing the order, Janyas Closet shall refund the entire amount.

iii. As part of usual business practice, if the order has not been processed/approved by Janyas Closet, Janyas Closet reserves the right to cancel the order and refund the entire amount back to you.

iv. In case the order has been processed and dispatched, Janyas Closet in its discretion may initiate cancel the order and issue a store credit (“Janyas Closet Wallet”) for an amount equivalent to the purchase price of the product returned only upon (A) receipt of the product within 10 days from the date of delivery of product to you; (B) through inspection of the product by Janyas Closet officials; and (C) Janyas Closet being satisfied that the product has been returned in proper condition. Please also read Janyas Closet’s ‘Returns & Exchange’ policy.

c. With respect to refund of any payment by Janyas Closet under Section 8(a)(ii), Section 8(b)(ii) and Section 8(b)(iii), Janyas Closet will give necessary instructions to the payment gateway within 5 working days. It is pertinent to note that the payment gateways may take upto a month to credit such amount to your account.

a. We require signature of the person ((i) yourself; or (ii) intended recipient in case of gifts; or (iii) any person known to you/intended recipient who is present at the time and place of delivery and accepts delivery on your behalf/intended recipient to whom products have been delivered) as acknowledgement of delivery of the products so ordered. Once we have an acknowledgment, the ownership in the products passes on to you/intended recipient.

b. Janyas Closet cannot guarantee delivery of product(s) to post office box (“P. O. Box”) addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form. If Janyas Closet cannot deliver products to the P. O. Box, Janyas Closet will inform you about non-acceptance of your order and refund the payment made by you.

C. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Janyas Closet and the balance would continue to be an offer to Janyas Closet and Janyas Closet reserves the right to accept or reject such balance order.

d. We may also require additional verifications or information before accepting any order. If you have provided us with your contact details such as mobile number, phone number or e-mail address, we will call you or send you an e-mail or use any other mode of communication for obtaining additional information from you to accept your order.

e. If the product is returned to Janyas Closet as undelivered due to wrong address, Janyas Closet shall be entitled to extra cost for resending the product(s) to the correct address. The extra cost towards re-delivery shall be paid upfront by you and the delivery time shall be extended.

f. With respect to refund of any payment by Janyas Closet under Section 9(b), Janyas Closet will give necessary instructions to the payment gateway within 5 working days. It is pertinent to note that the payment gateways may take upto a month to credit such amount to your account.

g. We request you to provide correct phone details of the receiver of the parcel. As per courier laws after covid, courier guy calls and confirm all details before delivery. In case of no response on calls after 3 attempts , courier is considered as RTO and charged again . The charges are to be borne by customer and not company. We will not refund in any such situation.

h. In any case address will not change once the parcel is dispatched from our end.

Order with Items listed as Pre Order as prefix, Custom Orders, Accessories cannot be returned or exchanged.

We charge 15% as compulsory restocking fees on all returns and exchanges.

We don’t Offer Refund. On all eligible return*, we issue Store credit after deducting 15% compulsory restocking fees.

We do not offer reverse pick-up. Please note that we cannot offer exchanges or any funds on used products.

No returns on sale, or items sold on promotions.

Loyalty reward points, refer a friend and shipping charges are not refundable. 

Please be careful of any marks on the item. A 30 % restocking fee may apply based on the condition of the item returned. www.janyascloset.com is not responsible for damage after the product has been used.

You will get a store credit voucher for the amount you have paid towards the returned products after deducting the restocking fees* and shipping if any.

Store Credit never expires.

Shipping charges are not included in the store credit amount.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Please send us the tracking number of the returned item. Please note we cannot accept your Return or Exchange Request without the tracking number.

Please be advise shipping cost is Non- Refundable.

We do not offer price adjustments.

Everything except – Custom Orders, Item name starting from Pre Order, Pre Order products that are customized, Hair Accessories & Sale products.

Customised styles, sale items and any product under any offer or promotion is non-returnable, non-refundable and non-exchangeable.

All returnable products should have its original packing, labels & tags intact. It should be unused and in a saleable condition.

Returns Request must be initiated within 2 days from delivery date.

Please note Loyalty reward points and shipping charges are non- refundable.

Please note that we cannot offer exchanges or refunds on used products.

We are not responsible for damage after the product has been used.

For orders delivered in india

Please email us at team@janyascloset.com

within 2 days from the delivery date with your order number and eligible products(s) you would like to return .

You need to ship the products back to us within 7 days from the delivery date. The product should be delivered to us within 7 days from the date of delivery of product made.

Please don’t forget to mention order number and the reason to return.

You will receive an email from our team within 24 hours.

You are responsible for the shipping cost back to us.

We do not offer reverse pick-up. You would need to send the products back to us within 8 days from the delivery date at your own expense.

Return address: Janyas Closet , D-44 , Aarudha Apartments , Shanti Path Road , Near Jawahar Nagar , Jaipur – 302004 , Rajasthan . PH +91 9772152000

Please send us the tracking number of the returned item. Please note we cannot accept your Return or Exchange Request without the tracking number.

Once we receive your order back to us, please allow 5 business days  for our team to process it.

You will receive an email with your store credit code to be used only at Janyascloset.com

You can use your store credit code at checkout on your next order.

Store credit never expires. 

Please be advise shipping cost is Non- Refundable. 

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

Please be careful of any marks on the item. A 25% restocking fee may apply based on the condition of the item returned.

Please send us the tracking number of the returned item. Please note we cannot accept your Return or Exchange Request without the tracking number.

We charge 15% as compulsory restocking fees on all returns and exchanges .

We do not offer price adjustments.

Shipping charges are not included in the store credit amount.

Please be advise shipping cost is Non- Refundable

You will get a store credit voucher for the amount you have paid towards the returned products after deducting the restocking fees*

*Please note, Custom Orders, Accessories cannot be returned or exchanged. No returns on sale, or items sold on promotions.

Please note we don't do alterations after 3 days of delivery of custom made outfits . For any size issues and alterations it should be notified to us within 3 days after delivery.

Also, Loyalty reward points, refer a friend and shipping charges are not refundable.

Products purchased during or on Sale, Promotion will be eligible for returns or refunds only if there are any manufacturing defects. Accessories, Customized styles and items from Deal of the week are not returnable.

We won't refund difference amount because of any price difference if any sale or promos are announced. We are unable to refund the price difference if an item has been reduced after the order has been placed.

Customers will be responsible to ship the product back to us with tracking details at team@janyascloset.com. Customer will be liable to pay the return shipping and customs charges which is non-refundable.

• For customers within India, all prices specified on the website are inclusive of GST.

For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees or local/VAT taxes. Janyas Closet will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.

We only give Store Credit on eligible returns *

Sorry no Refunds.*

You will get a store credit voucher for the amount you have paid towards the returned products after deducting the restocking fees*

*Please note, Items with Name Pre Order , Custom Orders, Accessories cannot be returned or exchanged. Also, Loyalty reward points, refer a friend and shipping charges are not refundable.

Any shipping charges, customs duty / taxes are not refundable.

Shipping charges are not included in the store credit amount.

Oh no! Cancellations make us sad. However, to make it easy for you we allow early cancellations.

You can cancel your order within 24 hours of placing it and if it hasn’t been dispatched already and amount can be given as a store credit .

Email us on janyascloset@gmail.com with the 4 digit Order number (e.g : 1100) Order Cancellations are accepted within 24 hours of the order placement. Please share feedback/reason of why you want to cancel the order.

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.

If you received a damaged piece , please email at team@janyascloset.com immediately.

If your goods are damaged or one of any above condition, we would be happy to give you the following alternatives:

Replacement with the right product OR

Exchange the product for an alternative of your choice of equal value OR

Refund of the full amount paid by you.

In any of the above cases, contact must be made within 48 hours of receipt of the products by email team@janyascloset.com notifying us of any damage to the product with pics of the product received.

Unfortunately we don't have reverse pick up facility. Customer has to self return the product to our warehouse and we will refund the courier charges max 8 % of order amount.

Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange/refund will be processed.

In case of incomplete product / items missing in the package, the missing parts will be sent after verification from our end.

Please email us tracking of courier with courier details on email with respect to order id for us to look into same . Courier tracking id is must.

At Janay’s Closet, we make sure that your orders reach you in time. For this we are associated with trusted shipping channels internationally.
Due to Covid-19 we are shipping all our domestic orders for the time being through our delivery partners DHL, DTDC, BLUEDART, DELHIVERY ensuring contactless and smooth delivery. There may be delays in deliveries due to issues in logistics relating to Covid-19. For more details Click here
For international orders we are currently shipping through DHL and UPS .

*Only Available in INDIA for selected Pin Codes *Only Applicable with 40% advance amount ( Prepaid 40 % Advance for confirmation ) *Payment link would be shared by our team within 24 working hours of placing order from our registered email id team@janyascloset.com only In case of no advance payment received within 24 working hours , order would be automatically canceled.

We have seven different sizes of boxes according to dress design and flair of the dresses. We use the appropriate box depending on the size and design of the order. Our parcels use dimensional weight as a way to measure weight and cost of package.

• All the orders that we ship are carefully packed in corrugated boxes so that the product retains its quality and reaches you in good shape. We make sure your order is sealed and discreet.
• Please note our couture collection is very fluffy and extravagant and sometimes structured. They can’t be folded like normal dresses. They need to be packed as it is. Though we have made our sizes of packing in a way that the outfit fits cut to cut with the required squeezing to avoid extra shipping cost. Hence,accordingly they are packed in different boxes ranging from 2 kg to 30 kg (volumetric weight)depending on their design, flair, fullness and structures.
• Actual Outfit weight is less but it fits in big boxes as per their size to avoid any damage to outfit and is charged according to volumetric weight of the box.

The shipping charges are calculated at checkout based on the price of purchase and volumetric weight of packaging as defined by our partners

INDIAN ORDERS

Standard delivery 

• INR 99 on order below INR 2500
• INR 250 on order between INR 2500- INR 8000
• INR 399 On order between INR 8000-INR 15,000
• INR 599 on order between INR15,000- INR 22,000
• INR 750 on order between INR 22,000- INR 30000
• INR 1000 on order between 30,000- 40000
• INR 1200 on order above INR 40,0000

• INR 300 on orders between INR 1- INR 1999.
• INR 400 on orders between INR 2000- INR 3999.
• INR 800 on orders between INR 4000- INR 6000.
• INR 1200 on orders between INR 6001-INR 9000.
• INR 2000 on orders between INR 9001- INR 20000.
• INR 4000 on orders between INR 20000- INR 40000.
• INR 5000 on orders between INR 40000- INR 60000.
• INR 7000 on orders between INR 60000 and above.

We use DHL and UPS to ship Internationally.

STANDARD DELIVERY

• INR 2999 on orders below INR 8999.
• INR 5500  on orders of INR 9000 - INR 16000.
• INR 6999  on orders of INR 16001 - INR 25000.
• INR 10000  on orders of INR 25001 - INR 35000
• INR 12999  on orders of INR 35001 - INR 50000
• INR 15000 on orders of INR 50001 and above

 For Express Delivery contact us at +919929544513 /+919772152000 before placing order.

For All shipments, if the customer is failed to clear or fulfill the local custom requirements within 10days from the date of  arrival at destination, than the shipment will be automatically return back to Origin. And all the charges will be debited to the customer. In such a case , we cut the actual charges charged by shipping company from the amount paid by the customer or adjusted from the purchase made by the customer.

All shipments are subject to clearance at origin & destination customs and at destination, the customer is responsible for clearance. If duty, taxes/vat are levied, the customer has to paid for delivery.

If consignee fails /denies to pay customs charges or any import fees, we have all rights to instruct the delivery partner to ask to destroy the parcel kept on hold by the customs authorities of the receiving country to avoid any extra charges on us. We will notify the customer in such a scenario and if not answered we shall go forward to answer the authorities accordingly. We will not refund any amount of purchase made in such cases.

• INR 4999 on orders below INR 8999.
• INR 7500 on orders of INR 9000 - INR 15000
• INR 9999 on orders of INR 15001 - INR 25000
• INR 12999 on orders of INR 25001 - INR 35000
• INR 15999 on orders of INR 35001 - INR 50000
• INR 20000 on orders of INR INR 50000 and above.

Please note that the date of dispatch depends on the products you order and design. All our outfits are made to order as they being couture garments. The product page displays exactly how many days will it take to make and dispatch that product.

Please note estimated shipping and delivery days are clearly mentioned separately under each outfit details (Product description) which should be kept in mind before placing orders.

Estimated Delivery times are usually as follows:

• Within India - 3 to 5 business days from the date of dispatch due to covid-19 pandemic. 
• For International Orders- your order should reach you in 3 to 5 business days from the date of dispatch.

Tracking information is automatically emailed to customer once the order is dispatched. 

Please Note:

Delivery times are not guaranteed (unless otherwise specified) and are subject to several other factors including and not restricts to any special sales on the website, National holidays, unexpected natural factors, partner delays, customs clearance (only for international orders), weather, product availability and credit card authorization

We request you to provide correct phone details of the receiver of the parcel. As per courier laws after covid, courier guy calls and confirm all details before delivery. In case of no response on calls after 3 attempts , courier is considered as RTO and charged again . The charges are to be borne by customer and not company. We will not refund in any such situation.

It’s important to provide detailed and comprehensive shipping information when placing your order. Janyas Closet will provide email tracking information as soon as the order has shipped from our factory. Please allow 24 hours for the tracking number to update.

You may track your order here .

All applicable custom fees, taxes and duties are the responsibility of the customer. It is at the sole discretion of custom agents to release your package. Please also note that in some occasions, customs agents may delay the delivery of some packages. We are not responsible for such delays or a refund if your package is not released by the customs due to any reasons.

For All shipments, if the customer is failed to clear or fulfill the local custom requirements within 10days from the date of  arrival at destination, than the shipment will be automatically return back to Origin. And all the charges will be debited to the customer. In such a case , we cut the actual charges charged by shipping company from the amount paid by the customer or adjusted from the purchase made by the customer.

All shipments are subject to clearance at origin & destination customs and at destination, the customer is responsible for clearance. If duty, taxes/vat are levied, the customer has to paid for delivery.

If consignee fails /denies to pay customs charges or any import fees, we have all rights to instruct the delivery partner to ask to destroy the parcel kept on hold by the customs authorities of the receiving country to avoid any extra charges on us. We will notify the customer in such a scenario and if not answered we shall go forward to answer the authorities accordingly. We will not refund any amount of purchase made in such cases.

Consignee should provide a copy of their valid ID, if any shipments require approval from other government authorities according to law of land.

It’s important to provide detailed and comprehensive shipping information when placing your order. Janyas Closet is not responsible for undelivered packages based on misinformation of shipping addresses filled out by the customer upon checkout.

We are also not responsible for lost or stolen packages. We will be sure to assist you with the carrier used to ship it, but once an order shows delivered, we cannot assume responsibility for packages that are lost and/or stolen. 

However we can share signature of the person who received the parcel/package.

Due to covid-19, many courier companies are delivering only once OTP is confirmed which is sent on the same mobile number provided by you while placing the order.

“JANYA'S CLOSET ” is committed to protecting your privacy when you are using our website http://www.janyascloset.com (the " Site"), interacting with us via social media platforms or purchasing Products from our Site (" Products").

This Privacy Policy explains the following:

• What information we may collect about you
• How we use the information we collect about you
• Whether we will share your details with anyone else
• How you can instruct us if you prefer to limit the use of that information
• The procedures that we have in place to safeguard your privacy
• The use of cookies on the Site and how you can reject those cookies.

M/s Janya's Closet (hereinafter “Janya's Closet ” , " we", " our", " us") is the data controller which means we are responsible for protecting your personal information. We`re a sole Proprietorship, Our registered office is House no 1/ kha/19, Jawahar Nagar , Jaipur 302004 , India.

Our registered GST number is 08AHQPK4783M1ZG. 

We will only use information about you in accordance with this Privacy Policy (as amended from time to time) or as otherwise permitted by law. By using our Site or interacting with us via social media platforms, or by submitting information to us, you signify your consent to the collection, use and sharing of your personal information in accordance with this Privacy Policy.

If you have any requests or questions about how we use your personal information please Contact us.

If you do not agree with this Privacy Policy, you must not use this Site or interact with us via social media platforms or submit any information to us.

When setting up an account on the Site, you will be asked to provide us with your name, billing address and delivery address details, your email address, telephone number and a password. We will also require your credit/debit card details when you are placing an order unless you are paying via Razorpay or bank transfer.

We may collect information about you such as your name, address and contact details where you enter a competition, prize-draw or promotion that we are operating.

We may also obtain information about your usage of our Site to help us develop and improve it further

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our Site. If you would like to know what information we hold about you, please contact us.

We may disclose your information to members of our group, our employees, our subsidiaries, affiliated companies and any successors in title to our business, for the purposes listed above.

We will not disclose your information to any third party outside of the group except under the following limited circumstances:

• We may disclose your personal information to carefully selected service providers and agents who operate elements of our Site and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfilment services.
• From time to time we may also provide your information to carefully selected customer service agencies for research and analysis purposes, on our behalf, so that we can monitor and improve the services we provide. If you consent, we or our agents, acting on our behalf, may contact you by post, email or telephone to ask you for your feedback and comments on our services.

Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the law.

• We may also use aggregate information and statistics for the purposes of monitoring Site usage in order to help us develop the Site and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
• We may also share your information with auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes.

We most definitely do not sell or rent the information you provide to us to third parties and we do not sell or otherwise pass your details to third parties for marketing purposes. We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider.

If you believe your details are incorrect you can amend your details by logging onto your account on the `Sign In` section on our Site or you can Contact us.

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

Any personal data collected will be used by JANYA'S CLOSET to contact you via phone, SMS or email for marketing and to deliver certain updates for services or information you have requested.

We use your information for the following purposes:

• To serve website content to you.
• To update our records and generally maintain your account with us.
• To handle orders, deliver Products, process payments and refunds and provide statements.
• To communicate with you about your orders.
• If you contact us, we may keep a record of that correspondence and your contact details.
• For our statistical or survey purposes to improve our Site and blog and our services to you.
• To prevent or detect fraud or abuses of our Site and enable third parties to carry out technical, logistical or other functions on our behalf.
• To contact you by email, post, or telephone, to ask you for feedback and comments on our services.
• Interact with you on social media platforms (see below).
• To notify you by email of our Products, promotions, competitions and special offers that may be of interest to you, unless you ask us not to.

If you stop using our Site, we may continue to use and disclose your personal information in accordance with this Privacy Policy and as permitted by law.

If you wish us to remove you from our email mailing list or registration database, and stop contacting you with information in connection with the Site, or our Products and services, please send us an email using the contact details in the Contact us section of our Site, including your full name and the email address, used when accessing or ordering from our Site.

Information we have access to through social media platforms will depend on your personal settings. We will have access to all public information on these platforms. We may also be able to access information that others share about you (as they control how that is shared).

We may collect any data that is accessible to us or that you provide through social media platforms, including for example your Facebook and/or Twitter profile picture, gender, and usernames. We will interact with you through social media platforms in accordance with each site`s rules but we are not responsible for how the site owners collect and handle your data. We are not responsible for what third parties post on our social media accounts. If you `Like` our Facebook Page or post on our Facebook Wall, we can interact with you and send you things via these platforms.

If at any time you want us to stop interacting with you in this way, please Contact us.

You may opt-out of signing up to our newsletter service by ticking the appropriate box during registration. If you are not registering for an account but you would like to receive the newsletter, you can sign up separately on our newsletter service signup page on the website.

If you wish to unsubscribe from our newsletter service or any other update to which you have subscribed you should:

• Email us at  janyascloset@gmail.com with the word "unsubscribe" in the subject line or contact our customer services team on +919772152000
• Click on "unsubscribe" at the bottom of any email we send you; or
• Log into "Sign In" on the Site and edit your account details.

Please allow up to 5 days for unsubscribe requests to be processed.

A cookie may be used in the processing of your personal data. A cookie is a text file stored on your computer by our Site.

A copy of this text file is sent by your computer to our Site whenever you visit our Site.

We use cookies to identify you, to personalise your experience and to store items in your shopping bag. We may also collect the following information during your visit to our Site:

• The fully qualified domain name from which you accessed our Site, or alternatively, your IP address;
• The date and time you accessed each page on our Site;
• The URL of any webpage from which you accessed our Site (the referrer); and
• The web browser that you are using and the pages you accessed.

We use this information to improve our Site and so that we can tell which pages are the most popular and where shoppers spend most of their time. Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our Site may be affected and you may be unable to purchase Products from our Site.

We may from time to time make available through our Site links to other sites and certain services provided by third parties. To gain access to the third party services, you must register with these third parties and deal with them directly. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We have no responsibility for these websites and provide these links solely for the convenience and information of our visitors.

1. Loyalty points can be earned against the orders placed on www.janyascloset.com
2. Loyalty points will be added to your account only after the order delivery is accepted by you. Loyalty points will be adjusted in case any orders are returned.
3. Loyalty points can be redeemed against subsequent online orders placed on www.janyascloset.com. Loyalty points redemption may not be allowed on certain products.
4. Loyalty points are non-transferable and cannot be redeemed for cash.
5. The conversion rate for earning loyalty points and redeeming loyalty points is subject to management discretion.
6. The company reserves the right to amend these T&Cs without prior notice.
7. Disputes if any are subject to Jaipur jurisdiction only.

If you don't see a style you like among our whole listed collection and 250+ different options available on website, we are happy to create a custom design unique to your personal likes and style preferences

Yes, we do take custom design orders.

Yes, since custom designs are made on request and need separate sampling with proper coordination with you. Custom designs takes more time than our usual designs.

Customdesigns are exclusively done and coordinated by our dedicated designer team.

Minimum charges we start the custom design is INR 20,000. Price can exceed depending on complexity of design and inputs needed. Price is communicated before booking the order based on your choice.

To start a custom design order process, please follow these steps:

• Minimum charges we start the custom design is INR 20,000. Price can exceed depending on complexity of design and inputs needed. Price is communicated before booking the order based on your choice.
• Send us an email at janyascloset@gmail.comwith a detailed description of flair, neckline, color,age, sleeves, length, theme, budget and other details.  Please do send ussimilar reference images for the same for us to understand your thoughts clearly.
• Please share any inspiration or pin interest board if any.
• Our designer team will go over your ideas and provide you with a custom price quote for your design. Price depends on complexity of design as well as size needed.
• Once all details of design are discussed and approved by you, we start the process after the full amount as agreed is paid. Custom designs are prepaid orders only.
• You will receive confirmation of same on email and mobile number.
• No , we don't refund on custom designs. We don't issue credit note for the same as piece is made on request .So no refunds and exchanges or returns on custom designs.
• We send videos and images at all required stages for approvals and to keep you informed.Upon the time of dispatching, you will receive final images and videos for final approval.
• Please note we do our best to reach close to the decided design.
• Once everything is approved, your outfit would be shipped out to the address you provided. You will receive an email with tracking information.

Custom designs take more time usually from 9 weeks to 12 weeks depending on design.

• Please allow at least minimum 6 weeks for a custom design to be process.

• Processing time of your design would be communicated to you before booking order. We are usually booked for our regular collection a month ahead. So, for custom orders we need time for sampling and checking with you for the same at each stage.