Shipping & Delivery Policy
SHIPPING AND DELIVERY
Have your items shipped in the way that best suits your busy life!
A bit slower, but safer!
Due to additional health and safety measures to protect our logistics teams, your delivery might take a little longer. And as per Govt. Guidelines we will not be delivering in the COVID-19 containment zones. According to govt. Guidelines shipping is allowed by surface only .
So after dispatch expect delays for few days for it to reach at your doorstep.
TRACKING NUMBER IS EMAILED AND MESSAGED IMMEDIATELY AFTER DISPATCH .
If you have any questions, please feel free to contact our customer support team at +919929544513 /+919772152000.
We appreciate your patience and are doing our best to serve you.
Please note that the date of dispatch depends on the products you order. The product page displays exactly how many days will it take to dispatch that product.
Please note estimated processing days and estimated shipping and delivery days are mentioned separately under each outfit details ( description)
Consider processing days as the number of days to process the order.
Consider estimated shipping and delivery days as days taken from the date of dispatch.
For orders with Delivery Address within India:
1. Free on orders of INR 10,000 and above.
2. INR 200 on orders upto INR 1800 .
3. INR 300 on orders of INR 1800- INR 4000.
4. INR 500 on orders of INR 4000- INR 6000.
5. INR 600 on orders of INR 6000- INR 10,000.
For Urgent orders above INR 10,000 ( NO FREE SHIPPING )
1. INR 800 on orders of INR 10,000 -INR 15,000
2. INR 1500 on orders of INR 15000- 25,000.
3. INR 2000 on orders of INR above 25,000
Orders under free shipping would take 7 to 12 days from the date of dispatch of the order .
For urgent orders, extra charges apply depending on weight of the parcel. Urgent orders to be booked on wats app at +919772152000.
FOR INTERNATIONAL ORDERS:
We use DHL to ship Internationally. The price will be calculated at checkout, once you have entered your address. Based on your location and volumetric weight , the website will calculate the price of shipping at checkout
International shipping charges:
1. INR 1620 on orders upto INR 1800 .
3. INR 2060 on orders of INR 1800- INR 4000.
4. INR 4560 on orders of INR 4000- INR 6000.
5. INR 4999 on orders of INR 6000- INR 10,000.
3. INR 5750 on orders of INR 8000 - INR 10,000.
4. INR 6500 on orders of INR 10,000- 15,000
5. INR 8000 on orders of INR 15,000- INR 25,000.
6. INR 16000 on orders above INR 25000.
CASH ON DELIVERY( COD): Not Applicable
TIME TAKEN TO DELIVER YOUR ORDER :
We get on our toes as soon as you place an order with us.
Estimated Delivery times are usually as follows:
1. Within India - 3 to 5 days from the date of dispatch .
For FREE DELIVERY ( APPLICABLE ONLY ON ORDERS ABOVE RS 10,000 ) it takes 7 to 12 business days from the date of dispatch.
2. For Internnational Orders- your order should reach you in 3 to 7 business days from the date of dispatch .
3. For UK - your order should reach you in 8 - 10 business days from the date of dispatch.
Tracking information is automatically emailed to customer once the order is dispatched.
- Delivery times are not guaranteed (unless otherwise specified) and are subject to several other factors including SALES, National holidays, carrier delays, customs clearance, weather, product availability and credit card authorization.
- It's important to provide detailed and comprehensive shipping information when placing your order. JANYAS CLOSET is not responsible for undelivered packages based on misinformation addresses filled out by the customer upon checkout.
- We are not responsible for lost or stolen packages. We will be sure to assist you with the carrier used to ship it, but once the order shows delivered , we cannot assume packages for that are stolen/ or lost.
- We can share signature of the person who received the package.
- We thank you for shopping with us at JANYAS CLOSET and look forward to successfully fulfilling your order.
- All the orders that we ship are carefully packed in corrugated boxes so that the product retains its quality and reaches you in good shape. We make sure your order is sealed and discreet.
- Please note our COUTURE COLLECTION are very fluffy an extravagant.They are packed in 2 kg to 30 kg volumetric box depending on their flair and fulness .
- Actual Outfit weight is less but it fits in big boxes to avoid any damage to structures and is charged according to volumetric weight of box.
The number of days for delivery can increase due to delay in customs processing at the destination country.
CUSTOM CHARGES :
Some destination countries charge customs on the shipments. All customs charges, local taxes and delivery company's processing fees for clearing customs is to be borne by the customer.
TAMPERED, DAMAGED OR OPENED PACKAGES:
If you receive a shipment that seems tampered, damaged or opened - please do not accept that shipment. Take a photo of the shipment and get in touch with our customer care team at +919772152000 or email us at firstname.lastname@example.org