1. Estimated Delivery Dates: At JanyasCloset , we offer standard and express delivery options for your convenience. Please be aware that the delivery dates provided during checkout are estimates, not guarantees. And we process based on customer selection at checkout ( standard / express )
2. Factors Beyond Our Control: Delays in delivery can occasionally occur due to factors beyond our control, such as national holidays, logistical challenges, and delays with our logistics partners.
3. Custom-Made Items: For custom-made products, like tailored clothing, we rely on the measurements provided by you. Timely measurement submission is essential, as we can only begin the manufacturing process once we have your accurate measurements.
4. Your Responsibility:We greatly appreciate your satisfaction, and to facilitate a seamless experience, we kindly ask for your assistance in promptly providing measurements for custom-made items. Please note that we cannot accept responsibility for any delays caused by late measurement submissions. The delivery date will commence from the date when measurements are confirmed. Once measurements are received, orders are pre-processed for fabric selection, dyeing, and other necessary arrangements. Therefore, orders cannot be cancelled in cases of delays in measurement submission."
5. Need Assistance? If you have any questions or concerns about our shipping and delivery policy, please don't hesitate to reach out to our customer support team. We're here to assist you and make your shopping experience enjoyable.

We kindly request all customers to prioritize recording the unboxing of their Janaya's Closet orders before opening them. This recording serves as crucial evidence in case of any discrepancies, ensuring a swift resolution. To further emphasize its importance, please understand that recording is necessary to provide us with the evidence needed to investigate and address any issues effectively. We ask that you email us with this recording within 24 hours of delivery for us to cross-reference with our delivery partners. Please keep in mind that exceeding this timeframe (24-48 hours) may limit our ability to assist you in resolving any concerns.

We ship worldwide. All orders are made in INDIA , dispatched from INDIA

The shipping costs for your order will depend on the shipping option you choose and the destination of your order. During the checkout process, you will be able to view the shipping costs for your order.

Shipping Charges for Orders Within India: We offer standard and express delivery options for our customers across India. Please refer to the following charges:

• Free on orders above INR 8501
• INR 99 on order below INR 3500
• INR 250 for orders Between INR 3501 - INR 8000

• INR 110 on order below INR 3500
• INR 399 for orders Between INR 3501 - INR 8000
• INR 599 for orders Between INR 8000 - INR 15000
• Free on order above INR 15001

• INR 120 on orders below INR 3500.
• INR 450 on orders between INR 3501- INR 8000.
• INR 699 on orders between INR 8001- INR 15000.
• INR 899 on orders between INR 15001-INR 22000.
• INR 1200 on orders of INR 22001 and above.

• INR 150 on orders below INR 3500.
• INR 650 on orders between INR 3501- INR 8000.
• INR 1200 on orders between INR 8001- INR 15000.
• INR 1599 on orders between INR 15001-INR 22000.
• INR 2000 on orders between INR 22001- INR 30000.
• INR 2999 on orders between INR 30001- INR 40000.
• INR 3999 on orders of INR 40001 and above.

Shipping Charges for Orders Outside India: We offer standard and express delivery options for our international customers. Please refer to the following charges:

Standard Delivery Rates (Flat Packaging):

• INR 1999 on orders below INR 20000.
• Free on orders of INR 20001 and above.

Standard Delivery Rates (Corrugated Box Packaging):

• INR 2999 on orders below INR 8999.
• INR 5500 on orders Between INR 9000 - INR 16000.
• INR 6999 on orders Between INR 16001 - INR 25000.
• INR 7999 on orders Between INR 25001 - INR 35000.
• INR 10999 on orders Between INR 35001 - INR 50000
• INR 15000 on orders of INR 50001 and above.

Important Information:

• All international parcels are shipped on a Delivery Duty Unpaid (DDU) basis.
• Import duties and fees are not included in the product prices.
• The recipient of the parcel will be responsible for paying all import duties, customs, and local sales taxes levied by the destination country.
• Failure to pay these fees may result in your order being held by customs.
• When placing an order on the website, the customer is considered the importer on record and must comply with all laws and regulations of the country where the goods are ordered.
• Customers are advised to contact their local customs office or website for further information.
• If there are any questions or concerns, customers can contact the company for assistance.
• Please note that delivery timelines are estimates and not exact guarantees. In most cases, our parcels reach customers before or on the estimated timeline provided during the order placement. However, it is essential to acknowledge that some delivery hiccups are beyond our control. Janayas Closet is not responsible for deliveries affected by national holidays, customs, natural occurrences, air and ground transportation strikes and delays, or any additional fees and back-end charges once the package has left our warehouse in India.
• We provide comprehensive tracking and tracing services through email and WhatsApp updates. Our team is always on its toes to coordinate with delivery partners and ensure the smoothest possible delivery experience for you.

Flat Packaging:
Flat packaging is designed for customers who are comfortable receiving outfits that may appear squeezed and creased due to their voluminous and structured nature. Our outfits are not typically foldable due to their flair and structure. As a result, they tend to occupy more space when packed, in compliance with international logistics regulations. While flat packaging reduces volume, it may cause outfits to appear more compressed upon delivery.

However, we want to assure you that if you choose flat packaging, we provide continuous assistance to restore the dress to its original shape. We offer guidance through video tutorials via WhatsApp. This ensures that your outfit regains its intended appearance once you notify us and share an image of the dress.

Box Packaging:
Box packaging is an alternative option for customers who prefer their outfits to be packed in a way that minimizes compression. Even though the outfits in box packaging are still somewhat squeezed to reduce volume, they retain their shape better compared to flat packaging.

For customers who opt for box packaging and encounter any compression-related issues, we offer video assistance via WhatsApp to help them restore the dress to its intended shape. Simply notify us and share an image of the dress, and we'll guide you through the process.

This way, we aim to provide the best possible experience, whether you choose flat or box packaging, by ensuring your outfit returns to its original condition with our assistance.

The estimated delivery time for each product is displayed on the product page. Please take note of these dates before proceeding to checkout. Keep in mind that delivery timelines may vary based on your chosen delivery mode.

Delivery Details:

• Estimated Dates Are Not Guaranteed: Please be aware that the estimated delivery dates displayed on our product pages are just that—estimates. They are not guaranteed delivery dates. It's possible for delivery to be one or two days earlier or later as we use third party for logistics like DHL, BLUEDART, DTDC, ARAMEX.
• Delivery times are subject to various factors, including special sales, national holidays, unexpected natural events, partner delays, customs clearance (for international orders), weather conditions, product availability, and credit card authorization.

Important Information: We want our valued customers to be aware that the delivery dates provided on our product pages are estimates. We aim to clarify our shipping and delivery policy for transparency.

Factors Beyond Our Control: Several factors can affect the delivery timeline, which are beyond our control:

• Customs Hold: At times, orders may undergo customs inspections or holds, causing delays.
• National Holidays: Both in your country and the origin country, national holidays can impact order processing and delivery.
• Logistics Network Load: High demand or congestion in the logistics network can lead to delays.
• Logistics Connection Issues: Problems with the logistics network or connections may occasionally cause delivery delays.

Our Commitment: We are committed to making your shopping experience as smooth and convenient as possible. To ensure this:

• Estimated timelines are provided on product pages for your reference.
• While we strive for prompt deliveries, please understand that some hiccups may be beyond our control. We're not responsible for deliveries affected by customs, natural occurrences, national holidays, transportation strikes, or additional fees once the package leaves our warehouse. We are not responsible any such delays from third party.
• We offer comprehensive tracking and tracing services through email and WhatsApp updates.
• Ensure that custom measurements and advance payments are accurate to avoid delays.
• While we aim for quick delivery, we cannot be held responsible for delays caused by courier services.
• Couriers may request ID or passport details (KYC), and it's vital that the name matches the receiver's ID.
• If you have any questions or concerns regarding shipping and delivery, please don't hesitate to contact us for assistance. We're here to help!

Receiver Information:

We take pride in partnering with trusted delivery services such as DHL, Blue Dart, and Aramex.

For orders delivered outside of India, customers are responsible for paying any customs charges, taxes, or additional duties that may apply.

• Prices listed on Janyas Closet’s website do not include any import duties or sales tax on orders delivered outside of India.
• As the recipient of the order, you must pay any necessary fees to release your order from your country's customs authorities.
• Janyas Closet has no control over these charges and cannot predict what they may be.
• Customs policies vary widely from country to country, so it's best to contact the local customs office or their website for further information.
• When you place an order on Janyas Closet's website, you are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods.Top of Form
• Customers are responsible for any customs charges, taxes, or additional duties that may apply for orders outside India.
• Our prices do not include any import duties or sales tax for orders outside India.
• As the recipient of the order, you are responsible for paying any necessary fees to release your order from your country's customs authorities.
• JANYAS CLOSET has no control over these charges and cannot predict what they may be.
• Customs policies vary widely from country to country, so we recommend contacting the local customs office or their website for further information.
• The bill will be provided with the package, showing the total invoice value, as we receive payment directly in the bank and cannot manipulate bills.
• When you order from janyascloset.com, you are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods.

For customers within India, all prices specified on the website are inclusive of Indian taxes and VAT.

For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees, or local taxes. JANYAS CLOSET will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.

• If the customer fails to clear or fulfil the local customs requirements within 5 days from the date of arrival at the destination, the shipment will automatically be returned to the origin.
• If duty, taxes/VAT are levied, the customer must pay for delivery.
• If the consignee fails or denies to pay customs charges or any import fees, we reserve the right to instruct the delivery partner to ask to destroy the parcel kept on hold by the customs authorities of the receiving country to avoid any extra charges on us.
• We will notify the customer in such a scenario and take necessary steps to answer the authorities accordingly, but we will not refund any amount of purchase made in such cases.
• In case of failure to clear or fulfil local customs requirements, the actual charges charged by the shipping company will be cut from the amount paid by the customer or adjusted from the purchase made by the customer.
• Please note that the title and risk of all products ordered by you and delivered to you shall pass on to you upon your receipt of the delivery thereof.

• Janyas Closet requests customers to provide accurate delivery addresses and phone numbers.
• The courier may call to confirm details before delivery as per courier laws. If there is no response, the parcel is considered RTO (returned to origin).
• In case of RTO parcels, Janyas Closet charges to-and-fro shipping fees from the customer.
• Customers are responsible for providing complete and accurate delivery address details. Any mistakes or incomplete addresses may cause delivery delays or return of the parcel.
• Additional charges arising from incorrect or incomplete addresses are the customer's responsibility. Janyas Closet will not refund any amount in such situations.
• If a customer is not reachable, not available, or refuses delivery of the product, Janyas Closet reserves the right to deduct RTO and other charges as per actuals borne by Janyas Closet.
• The product will be sent back only after the excess payment made by Janyas Closet, with any additional shipping charges as per actuals.

• If you wish to change the shipping address of your order, you can request an address replacement by contacting Janyas Closet at team@jayascloset.com with your order number details.
• However, please note that once your order has been shipped, it is not possible to change the shipping address and shipping mode.

Incomplete Order Deliveries or Damaged Items: At Janyas Closet , we strive to ensure your shopping experience is seamless and satisfying. However, we understand that occasionally, issues may arise with your order. To address such concerns promptly, we have established the following guidelines:

1.Precautionary Recording /span> Upon receiving your parcel, we strongly recommend that you take precautionary measures to safeguard your interests. Each of our parcels features a prominently displayed tag from our side, explicitly instructing you to record the unboxing process. This proactive step can significantly assist in addressing any potential problems.

2.Prompt Escalation

a.Immediately record the unboxing process as per our instructions.

3.Timely Assistance

4.Recording Documentation

Please Note: We regret to inform you that we will not be able to provide assistance for issues reported beyond 24-48 hours after delivery. Ensuring your satisfaction is our top priority, and adhering to these guidelines will enable us to serve you better.