Refund policy

 

At Janyas Closet, we value our customers and aim to provide the best possible shopping experience. To ensure clarity and transparency, we have established an order cancellation policy. Here is what you need to know:


Non-Cancellable: Once an order is placed, we are unable to cancel it. We kindly request that you carefully review your order details before finalizing your purchase.

Third-Party Fees: Please understand that we incur non-refundable fees for payment processing and platform maintenance. As a result, we are unable to offer monetary refunds for cancelled orders.

Store Credit: Despite not providing refunds, we offer store credit for the full amount of your cancelled order. This store credit can be used for future purchases on janayscloset.com. Just inform us of the cancellation within 24 hours of placing the order to be eligible.

Refund Exceptions: If you insist on a monetary refund instead of store credit, a processing charge of 5% will be deducted from the refund amount.

Time Limit: We are unable to accommodate cancellation requests beyond the initial 24-hour period. Once this time has passed, our team begins processing your order, which includes selecting pre-process of fabrics and other necessary steps involved.

Our Discretion: In exceptional cases where an order has not been approved or processed by Janyas Closet, we reserve the right to cancel the order and provide a full refund, adhering to our usual business practices.

We apologize for any inconvenience this policy may cause and appreciate your understanding. Our commitment is to maintain transparency and ensure a seamless shopping experience. If you have any questions or need assistance, our dedicated customer service team is here to help.