At Janya's Closet, we do not accept returns or offer cash refunds. However, we do offer exchanges or store credit.

If you're not satisfied with your purchase, you may request an exchange or opt for store credit. Please note:

• No refunds – only exchanges are allowed.
• Return request: Email team@janyascloset.com within 24 working hours of delivery. Please include your Order ID and full contact details.
• Shipping the return: Once your return is approved, the item must be shipped back within 48 working hours with a traceable tracking/AWB slip and tracking number.
• Shipping costs: Return shipping (to & fro) is the customer’s responsibility. We are not responsible for any lost or damaged parcels in transit.
• Store credit: After we receive and approve the return, you will receive a store credit (original shipping charges are excluded).
• Credit validity: Store credit must be used within 3 months of issuance.
• Customs & duties: Any customs duties or taxes (international or Indian) incurred during return shipping must be paid by the customer.
• Liability: We are not responsible for lost or damaged parcels during return transit.

The "Eligible Exchange Category" includes items that are non-pre-order and standard. Products/Sizes that fall under pre-order or have been customized, including any Special customizations in size, Items with additional sleeves, Hair accessories, Sample Sale, Custom outfit requested by the customer, are not eligible for return or exchange. Only standard items, which are non-pre-order, can be accepted for exchange.

To initiate an exchange, follow these steps:

• Notify us via email at team@janyascloset.com / thejanyascloset@gmail.com within 48 hours of receiving the product.
• Provide your order number in the email.
• Our team will review your request and guide you through the process.
• If the desired size or product is unavailable, we offer the option to exchange for a different category item.

All eligible returns, once approved by our customer service team via email, must reach our warehouse with tracking receipt and proof:

• Within 5 days (India)
• Within 30 days (International)
• from the date of receiving the product.

If your return is accepted, you will receive instructions on how and where to send your package.

Store Credit Policy

We issue store credit for eligible returns, which is valid for 3 months from the date of issue and official email confirmation from team@janyascloset.com.

• We will not extend the validity of the store credit under any circumstances.
• No reminders will be sent regarding the expiration of store credit.
• It is the customer’s responsibility to use the store credit within the specified timeline.
• The customer agrees to accept Janya’s Closet’s decision regarding cancellations, returns, and store credit issuance without dispute.

Important Notes

• The goods are your responsibility until they are returned to the warehouse address provided by Janya’s Closet.
• Returns must be approved via email prior to processing. Any returns sent without prior approval will not be accepted and will not be Janya’s Closet’s responsibility.
• Please ensure you obtain shipment registration or a valid receipt for return verification.
• Janya’s Closet may not accept liability for returns without prior email confirmation.

For any assistance, contact us at team@janyascloset.com or via WhatsApp at +91 99295 44513 within 48 hours of receiving the product.

• Simply drop us an email at team@janyascloset.com within 10 days of receiving your order. Be sure to include your order number and the item(s) you'd like to exchange.

  Please ship the product(s) back to us within 30 days (For International Customers) 48hours(For Indians) from the delivery date to the following address:

  Janya’s Closet
  Registered Office: B67, Parnami Complex,
  Landmark: Next to Dinesh Plaza, Hawa Sadak,
  Industrial Estate, Bias Godam,
  Jaipur, Rajasthan – 302006
  Mobile: +91 99295 44513

  You’re welcome to send the package through friends, family, or a local courier service. Kindly note that return shipping costs and any non-refundable Indian customs charges will be your responsibility.

• The original product must be returned in its original, unused condition, with all tags intact.
• Exchange requests must be made within 24 hours of receiving the product.
• Ship the exchanged product to Janyas Closet office at your own cost and responsibility within 5 days (Indian customers) or 15 days (international customers) after receiving email confirmation from our team.
• All Shipping costs / Rto Cost are the customer's responsibility, and we do not bear any expenses.
• If the desired size is unavailable in the "Eligible Exchange Category," you have the option to select another design. In such cases, the adjustment of the price difference will be applicable based on the category you choose later for the exchange. The rules for applicable discounts will be determined by the category you select for the exchange.
• Again a reminder For international returns, import taxes to India are to be borne by the customer.

1. Check Product Details: Dive into the product descriptions and specifications. Make sure the product you're interested in matches your expectations.
2. Size and Fit: Use our fitting assistance feature on the product page to find the nearest fitting. If you have any doubts, don't hesitate to reach out to our experts.
3. Estimated Timelines: Take note of the estimated delivery timelines provided for each product.
4. Made to Measure Option: If you opt for the "Made to Measure" option, our team will get in touch with you within 48 working hours to ensure precise measurements.
5. Help in Size: If you choose "help in size" with standard measurements, we'll assist you in finding the nearest size. While we can't make size adjustments for children, we'll guide you to the closest match based on your preferences and available options.
6. Order Notes: You can add order notes at checkout, and our team will reach out to you within 48 working hours to address any specific requirements or questions you may have.

Yes, there are limitations:

• Only one exchange per customer is allowed.
• You are responsible for all shipping charges.
• If the desired size is unavailable in the "Eligible Exchange Category," you have the option to select another design. In such cases, the adjustment of the price difference will be applicable based on the category you choose later for the exchange. The rules for applicable discounts will be determined by the category you select for the exchange.

For any questions or assistance, you can reach out to us via WhatsApp at +919929544513 or email us at thejanyascloset@gmail.com.

We appreciate your choice of Janyas Closet for your shopping needs and are dedicated to ensuring your satisfaction and a seamless shopping experience.

Return Shipping and Customs Charges: As an international customer, you will be responsible for paying the return shipping fees and any applicable Indian customs charges (import / other). Please note that these charges are non-refundable.

Non-Refundable Charges: Any additional charges incurred during the exchange processare non-refundable. This includes any handling fees, import taxes, or other fees associated with the return including Indian imports fees.

Exchange Eligibility: To be eligible for anExchange, the item must meet our eligible return / exchange policy criteria stated in above pointers. Please refer to our general exchange policy for more details on eligible products.

Exchange Process: If you wish to initiate a exchange for an international order, please contact our customer support team at team@jayascloset.com. They will guide you through the exchange process and provide instructions on how to proceed.

Once the returned item is received and inspected, we will issue a store credit for adjustment in buying another item or exchange only and no refunds. We will not include any shipping charges or customs fees paid.

Limited Exchange Window: International customers need to begin the exchange process within 24 hours of receiving the product. Once our team approves the exchange, kindly ensure that the product is delivered to our warehouse within 15 working days. Please provide us with the necessary details via email to aid in tracking. To ensure a smooth exchange procedure, please reach out to our customer support team promptly.

Product Condition: The returned item must be in its original condition, unworn, and with all tags and packaging intact. Any signs of use, damage, or alteration may result in the return being rejected.

Communication: It is essential to maintain clear communication throughout the return process. Please promptly respond to any inquiries or requests for information from our customer support team to facilitate a smooth return experience.

Non-Returnable Items: All items purchased from sale, promotional coupons, and gift vouchers are non-returnable, non-refundable, and non-exchangeable. Any Items apart from “eligible return category ( styles under budget …….. ) are non-returnable / non exchangeable / non refundable.

Hair Accessories/ custom designs, custom colours are not eligible for returns/ exchange.

Garment Care: Ensure that you are not in contact with perfumes, sprays, creams, or any other chemicals while trying the garments.

Pet Hair and Scratches: The items being returned should be free of any pet hair or nail scratches. Please keep them away from animals and pets.

• The return must be approved by JANYAS CLOSET before it can be sent back.
• Please note that the customer is responsible for the cost of return shipping, which is non-refundable.
• The customer is responsible for the goods until they are returned to JANYAS CLOSET.
• Please make sure to put your order number with the return package to ensure that your return is processed in a timely manner.
• All items must be returned to JANYAS CLOSET at the following address:

Return Order NO :

JANYAS CLOSET, B67, FIRST FLOOR

PARNAMI COMPLEX, NEXT TO DINESH PLAZA , ROAD NO 4,

22 GODAM INDUSTRIAL ESTATE , JAIPUR -302006, PH +919929544513

Before returning any item, please notify( must to track ) us by email at team@jayascloset.com and include your order number.We wont be held responsible for any returns sent without approval on email at team@janyascloset.com

Our Cancellation Policy states that you may only cancel an order within 24 hours of placing it. After this time period, we will not entertain any cancellation requests. However, in the event that the order has not been approved or processed by Janyas Closet, we reserve the right to cancel the order and refund the entire amount to you as per our usual business practice.

At our company, we understand that prices may vary over time due to promotions, sales, or other factors. We strive to provide our customers with the best value for their purchases. However, please note that once an order is placed, we are unable to refund the price difference if an item goes on sale or its price is reduced after the order has been processed.

We encourage our customers to review and finalize their orders carefully before making a purchase. Our prices are subject to change without prior notice, and any future discounts or promotions may not be applicable to previous orders.

We appreciate your understanding and support. If you have any further questions or concerns regarding our pricing policy, please don't hesitate to reach out to our customer service team. We are here to assist you.

After carefully inspecting the returned or exchanged products and confirming they align with our exchange policy, we commit to processing all exchange within 7 business days from the receipt of your parcel. Upon completion, an exchange credit note will be issued, accounting for the eligible amount while considering and adjusting shipping costs / Rto / taxes and any additional exchange charges.

Please note that exchanges must be initiated using store credit within 15 working days. After 15 days, this window will then close.

Regrettably, we are unable to offer refunds for price reductions that might occur after an order has been placed. We apologize for any inconvenience this might cause.

To ensure the best experience for our valued customers, we kindly request your cooperation regarding shipments that appear tampered, damaged, or opened. If you come across such a shipment, we urge you not to accept it. Instead, please take a photo or video of the shipment and promptly reach out to our dedicated customer care team at team@jayascloset.com.

As an additional measure, we highly recommend recording a video while opening your parcels. This will greatly assist us in promptly addressing and resolving any discrepancies that may arise. Your cooperation in adhering to this policy is greatly appreciated, as it enables us to maintain our commitment to delivering exceptional customer service.

We kindly request all customers to prioritize recording the unboxing of their Janaya's Closet orders before opening them. This recording serves as crucial evidence in case of any discrepancies, ensuring a swift resolution. To further emphasize its importance, please understand that recording is necessary to provide us with the evidence needed to investigate and address any issues effectively. We ask that you email us with this recording within 24 hours of delivery for us to cross-reference with our delivery partners. Please keep in mind that exceeding this timeframe (24-48 hours) may limit our ability to assist you in resolving any concerns.

• The domain https://janyascloset.com/ including any web-pages thereof is the web-site ("Website") of Janyas Closet (hereinafter “Janyas Closet”, “we”, “us” or “our”) having its Registered Office at B67, Parnami Complex, landmark:, next to Dinesh Plaza, Hawa Sadak, Industrial Estate, Bias Godam, Jaipur, Rajasthan 302006.
• This policy sets out the terms and conditions, on fulfillment of which Janyas may permit you to either (i) return the products and/or (ii) exchange them for other products.
• This policy applies to the products which are Selected Standard Measurements and not the Pre-order or Customized product Purchased through the Website.
• You are requested to read our Terms and Conditions and other policies available on the Website in addition to this policy as the same are binding upon you.
• We have a 48 Hours return policy *, which means you have 48 Hours after receiving your item to request a return only on Eligible Return Category.*

• An additional charge of ₹120 will be applied for all COD orders.
• A 20% partial payment is mandatory at checkout after completing the shipping and billing details.
• The remaining balance will be collected at the time of delivery.
• COD is available only for customers within India.
• If the customer refuses to accept the delivery or the order is returned to origin (RTO):
  • The 20% advance payment will not be refunded.
  • The original shipping charge (e.g., ₹199 for standard shipping) will not be refunded.
  • RTO charges—typically double the original shipping charge—will be deducted.
  • The remaining amount, if any, will be issued as a credit note.
  • This credit note can be used to reschedule delivery or purchase another product, only if it falls under standard or non-pre-ordered categories that are eligible for exchange.
• If a customized or made-to-order outfit is returned (RTO), no refund or credit note will be issued.