Princess Kloe Gown With Hair Accessory ( Optional Detachable Train )

In case of "Standard Measurements" , Before you place your order , choose to click the box on product page (help in size / fit) if you unsure on right fit for us to reach out to you and assist in selecting the nearest size. Please note we will not alter or make according to child measurement . but will assist and help you with nearest possible size.

In case of "Made To Measure "orders, we personally reach out to you to confirm measurements and provide video assistance to ensure accuracy.

When ordering custom measurements, please select the age-based length of the outfit and cross-reference it with our size chart. Keep in mind that while you can customize all other measurements, the length of the outfit will not be increased if you choose custom measurements based on age.

How do I Understand Standard Measurement chart?

Our standard measurement chart provides exact body-fitted measurements and length without any looseness to ensure a perfect fit.

We provide 2-3 inches of looseness in the chest and waist in ready-made garments to allow ease and comfort for growing children.

For example, if the chest measurement on our standard chart is 22 inches, the ready-made garment's chest measurement would be 25 inches with extra margins.

When considering length, we recommend providing the exact length only and avoiding any extra length preferences to ensure appropriate adjustments for flairs and fluffiness.

For any questions or concerns about sizing, customers can connect with our size assistant expert at +919929544513.
We strive to ensure that every outfit fits perfectly for your little one and are always here to help in any way we can.

How can I assure correct size in case of standard measurement?

We advise customers selecting standard size to mention "help me with size" in the order notes available at checkout. This allows our team to double-check and suggest the nearest size that can fit your little one according to your preferences.
You can also contact us before booking the order for any assistance.
All assistance is provided on WhatsApp with the help of videos, and our technical team double-checks whether the inch tape and fittings are showing correctly or not.
We always need fitted body measurements without any loosening.
We're committed to providing you with the best fit possible. If you have any questions or concerns, please feel free to contact us.


How does custom measurements work?

Each child is unique and grows differently, so finding the perfect fit outfit can be challenging.
Custom fittings or made-to-measure options are available to ensure the correct fit.
To request a made-to-measure outfit, select the "made-to-measure" tab option on the product page.
Provide your phone number details in the order notes for the team to connect with you on WhatsApp.
The technical team will guide you on how to take accurate measurements and provide other details.
Record and share the video with the team for them to check the measurements and ensure they are taken correctly.
The team will process the order accordingly and from the same day delivery timeline is counted. Delays are because of delayed measurements, we won’t be responsible and in such cases no refunds would be made.
The outfits are made with a 3-inch allowance to accommodate for non-stretchable fabric and growth spurts.
Only use a tailoring soft measuring tape for accurate measurements as Chinese inch tapes may not be reliable.
In case of wrong measurements, delivery timelines will change accordingly, and the team will not be responsible.
Written measurements are not clear enough for the team to ensure the perfect fit, so videos are necessary.
If there are any wrong details, or the customer is unable to connect for measurements, the team will process the order after 72 working hours in standard measurements.

Important Note :

Please be aware that accurate measurements are crucial for achieving the correct fit of your outfit. In case of incorrectly provided measurements or the use of an incorrect inch tape, we cannot guarantee the desired fit and will not be held responsible.

We strongly recommend the following for accurate measurements Video Measurements: To ensure precision, consider recording a video while taking your measurements. Zoom in on the numbers to verify that the measurements are accurately captured. ( Our team shares full assistance when you choose fit help on given wats app number )

Correct Inch Tape: Please use a body measurement tape designed to conform to body shape for accurate readings. Avoid using stiff or low-quality tapes that may provide inaccurate measurements. Check the accuracy of your tape against a school ruler, as some inch tapes, especially those of lower quality, may display incorrect measurements.

Body Measurements: Remember that our outfits are designed with a loose fit to provide comfort and ease of movement. Therefore, it's essential to provide accurate body measurements rather than ready-made garment measurements.

Estimated Delivery Dates: We offer standard and express delivery options. Delivery dates provided during checkout are estimates, not guarantees and depend on your selection (standard/express).

Factors Beyond Our Control: Delays may occur due to factors like holidays, logistics challenges, and partner delays.

Custom-Made Items: For tailored products, timely measurement submission is crucial, as production starts after accurate measurements are received. Delays due to late submissions are not our responsibility.

Taxes Outside India: Import duties and fees are not included. Recipients are responsible for paying these fees. All international parcels are shipped on a Delivery Duty Unpaid (DDU) basis.mport duties and fees are not included in the product prices and must be paid by the recipient.Customs policies vary by country, so contact your local customs office for details.

Flat vs. Box Packaging: Customer gets the option at checkout and shipping prices are different for packaging due to volumetric weight.

Delivery Policy: Estimated dates are not guaranteed due to various factors. We partner with trusted logistics companies for secure delivery. Customers are advised to consider extra days for unforeseen delays. Most delays are beyond our control, including customs, holidays, and transportation issues.

Order Placement: Upon order placement, you'll receive a confirmation email and WhatsApp notification.

Tracking Orders: You'll receive a tracking number via email / wats app for monitoring order progress.

Recipient Information: Accurate contact details are essential for coordination and delivery. Failure to respond to calls may result in return-to-origin charges.

Trusted Delivery Partners: We partner with DHL, Blue Dart, and Aramex , DTDC

Customs Fees: Customers are responsible for customs charges and taxes for international orders. Customs policies vary by country, so contact your local customs office for details.

Shipping Prices: The shipping charges depend on the value of your order and whether you choose standard or express shipping and automatically is shown at checkout based on place , volumetric weight , packaging . For More details on shipping prices and shipping and delivery policy click here

No Returns or Refunds: We do not offer returns or refunds.
5-Day Exchange Limitation : We allow exchanges within 5 days, but only for items in our "Eligible Exchange Category." (For details, click here)

Eligible Exchange Details: We exclusively offer exchanges for items within our "Eligible Exchange Category" with a 5-day exchange window and no returns or refunds. Eligible exchanges are limited to the "Flat 25% category."

Understanding Before Ordering: Before placing your order, carefully review product details, estimated delivery times, sizes/measurements, and customization options.

For more detailed information on returns details, click here for our Eligible Return Policy. For further assistance, reach us via WhatsApp at +919929544513 or email us at thejanyascloset@gmail.com.

Hair Accessories:
As a part of our commitment to complete your look, we include free hair accessories with your order. Please know that we select these accessories to match your outfit and can't fulfill specific requests for different styles.

Custom Measurements:
If you delay providing your custom measurements, your order may also be delayed. Unfortunately, we can't give refunds or cancel orders if this happens because we start working on your order right away after you place it. The delivery time starts once we get your measurements.

Order Notes:
We encourage you to use the "Order Notes" during checkout if you have any questions or special requests. This helps us assist you better.

Important Contact Information:
Please make sure the WhatsApp contact number is correct. If you use different addresses for measurements and delivery, let us know in the "Order Notes" during checkout. This helps us avoid any confusion.

Screen Variations:
Colors and details may look slightly different on your screen due to factors like screen settings and lighting. We do our best to show accurate colors, but remember, this can happen when shopping online.

Handmade Excellence:
Our products are handcrafted, making each one unique. So, there might be small differences in color, size, or design. These differences show the craftsmanship behind our products.

Printed Dresses :

Please note that our printed outfits are created using a continuous print technique, which means that the placement of the print may vary from garment to garment. We are unable to guarantee that specific elements of the print, such as a large flower on the collar or or front , will be present in the same way as on the model. The print placement can vary based on the garment's cut, and we cannot specify where certain elements of the print will appear.